Terms of Service

Last updated: July 10, 2026

These Terms of Service govern your access to and use of velorabag.site, including any purchase made through the website.

Throughout these Terms, “VeloraBag,” “we,” “us” and “our” refer to the operator of velorabag.site. “You” and “your” refer to the website visitor, customer or purchaser.

By visiting our website, creating an order or using any part of our services, you agree to these Terms of Service.

1. Eligibility

You must be legally capable of entering into a binding agreement in your place of residence to purchase from our website.

By placing an order, you confirm that:

• The information you provide is accurate and complete
• You are authorized to use the selected payment method
• Your purchase is for lawful purposes
• You will comply with these Terms and applicable laws

You may not use our website or products for fraudulent, illegal or unauthorized purposes.

2. Online Store Terms

You must not transmit viruses, malware, harmful code or any material designed to interfere with the website or another user’s access.

You must not attempt to:

• Gain unauthorized access to our systems
• Scrape, copy or extract website data without permission
• Circumvent website security features
• Submit false orders or payment information
• Impersonate another person
• Use the website in a manner that may damage our operations

A violation of these requirements may result in suspension or termination of access.

3. Product Information

We make reasonable efforts to present product descriptions, dimensions, photographs and colors accurately.

However:

• Screen settings may affect how colors appear
• Measurements may vary slightly
• Packaging may be updated
• Minor product details may differ between production batches
• Handmade, embroidered or patterned products may contain natural variations

Such minor differences are not necessarily considered defects.

We may update product information, correct errors or discontinue products without prior notice.

4. Prices and Payments

Prices are displayed in the currency shown at checkout and may change without notice.

The final amount payable will be displayed before the order is submitted. Depending on your location and payment method, your bank or card provider may charge currency conversion fees or international transaction fees.

We are not responsible for fees charged independently by financial institutions or payment providers.

Payment must be successfully authorized before an order can be processed.

5. Orders and Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to cancel, reject or limit an order when:

• A product is unavailable
• Payment cannot be authorized
• Order information appears incomplete or inaccurate
• Pricing or product information contains an obvious error
• Fraud or unauthorized activity is suspected
• The order violates these Terms
• Delivery to the submitted address is unavailable

If payment has already been collected for a cancelled order, the applicable amount will be refunded.

6. Shipping and Delivery

VeloraBag offers free standard shipping to eligible destinations worldwide.

Estimated delivery is generally 7–10 business days, although delays may occur due to customs, severe weather, carrier disruptions, public holidays, incorrect addresses or circumstances beyond our reasonable control.

Delivery dates are estimates and are not guaranteed unless explicitly stated otherwise.

Additional information is provided in our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return and Refund Policy.

You must contact us before returning a product. Returned products are subject to inspection before a refund is approved.

8. Accuracy of Account and Order Information

You agree to provide current, complete and accurate information when placing an order.

You are responsible for reviewing:

• Your full name
• Email address
• Telephone number
• Shipping address
• Product selection
• Product variation
• Quantity

Contact us immediately if you notice an error. We cannot guarantee that an order can be changed after processing begins.

9. Intellectual Property

All website content, including text, product descriptions, graphics, logos, branding, photographs, icons, layouts and design elements, is owned by or licensed to VeloraBag unless otherwise stated.

You may use the website for personal, non-commercial shopping purposes only.

You may not reproduce, distribute, modify, publish, sell, license or commercially exploit our content without prior written authorization.

10. Reviews and User Content

If you submit a review, image, comment, suggestion or other content, you confirm that:

• You have the right to submit it
• It does not infringe another person’s rights
• It is not misleading or fraudulent
• It does not contain unlawful or harmful material
• It does not include malicious code

You grant VeloraBag a non-exclusive, worldwide, royalty-free right to use and display submitted content for store, marketing and operational purposes, subject to applicable law.

We may remove content that violates these Terms.

11. Third-Party Services

Our website may use third-party providers for payment processing, website functionality, analytics, communications, order fulfillment and delivery.

Your use of certain third-party services may also be governed by their own terms and privacy practices.

We are not responsible for independent third-party websites, products or services that are outside our control.

12. Prohibited Uses

You may not use the website:

• For unlawful or fraudulent activities
• To violate intellectual property rights
• To harass, threaten or discriminate against others
• To submit false information
• To distribute malware or malicious code
• To collect personal information without permission
• To interfere with website security
• To place unauthorized or deceptive orders
• To engage in automated scraping or data extraction
• To violate applicable laws or regulations

13. Disclaimer of Warranties

We aim to provide accurate information and dependable service. However, the website and its content are provided on an “as available” basis to the maximum extent permitted by law.

We do not guarantee that the website will always be uninterrupted, error-free or available without delay.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, VeloraBag will not be liable for indirect, incidental, special or consequential loss arising from the use of the website or products.

Where liability cannot be excluded, our liability will be limited to the amount paid for the product connected with the claim, except where applicable law requires otherwise.

15. Indemnification

You agree to indemnify and hold VeloraBag harmless from claims, losses or expenses resulting from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

17. Termination

We may suspend or terminate access to the website if you violate these Terms or engage in activity that may harm VeloraBag, our customers or our service providers.

Obligations incurred before termination remain enforceable.

18. Governing Law

These Terms are governed by the applicable laws of Canada and the Province of Québec, without limiting any mandatory consumer rights available in the customer’s place of residence.

19. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated revision date.

Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.

20. Contact Information

Questions about these Terms may be sent to:

VeloraBag
1342 Rue Courteline
Québec, QC G3K 0J9
Canada

Email: support@velorabag.site
Phone: (800) 983-8472