Shipping policy
Shipping Policy
Last updated: July 10, 2026
This Shipping Policy explains how orders placed through velorabag.site are processed, shipped and delivered.
1. Free Worldwide Shipping
VeloraBag provides free standard shipping to eligible destinations worldwide.
No standard shipping fee will be added to qualifying orders at checkout. Optional expedited services, if offered, may require an additional charge.
Free shipping does not necessarily include import duties, taxes, customs fees, brokerage fees or other government charges that may apply in the destination country.
2. Estimated Delivery Time
Our estimated standard delivery time is:
7–10 business days
Delivery time begins after the order is confirmed and processed. Most orders are prepared promptly, but processing may take longer during weekends, holidays, promotional events or periods of high demand.
Business days generally exclude Saturdays, Sundays and public holidays.
Delivery estimates are not guaranteed. Delays may occur due to:
- Customs inspections
- Carrier disruptions
- Severe weather
- Transportation interruptions
- Public holidays
- Incorrect or incomplete addresses
- Remote delivery locations
- High seasonal shipping volumes
- Events beyond our reasonable control
3. Order Processing
After an order is placed, you should receive an order confirmation at the email address provided during checkout.
Orders are subject to payment authorization, product availability and order verification.
Once processing has begun, we may not be able to change or cancel the order.
4. Shipping Confirmation and Tracking
When tracking is available, a shipping confirmation email will be sent after the order has been dispatched.
Tracking information may require several business days to update after the package enters the carrier’s network.
Some international shipments may be transferred between multiple carriers. In these cases, tracking updates may appear less frequently while the package is in transit.
5. Shipping Destinations
We ship to many countries and regions worldwide. However, service may be unavailable in certain restricted, remote or unsupported locations.
If we cannot ship to your address, we will contact you and cancel or refund the affected order.
Customers are responsible for ensuring that products ordered from our website may legally be imported into their destination country.
6. Address Accuracy
Customers must provide a complete and accurate shipping address.
Please review the following before submitting your order:
- Recipient’s full name
- Street address and unit number
- City
- Province, state or region
- Postal or ZIP code
- Country
- Telephone number
Contact support@velorabag.site immediately if you notice an error.
We will attempt to correct the address before shipment, but changes cannot be guaranteed once processing has begun.
VeloraBag is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.
7. Customs, Duties and Taxes
International orders may be subject to import duties, taxes, customs charges or brokerage fees imposed by the destination country.
These charges are determined by local authorities and are separate from our free standard shipping offer.
Unless otherwise stated at checkout or required by applicable law, the recipient is responsible for customs-related charges.
Customs processing may delay delivery and is outside our direct control.
8. Multiple Packages
Products from the same order may occasionally be shipped separately due to inventory availability, fulfillment locations or package size.
You will not be charged additional standard shipping fees when an order is divided into multiple packages.
Separate packages may arrive on different dates.
9. Delayed Orders
If your order has not arrived within the estimated delivery period, please:
- Review the tracking information.
- Confirm that the shipping address is correct.
- Check for a delivery notice.
- Ask household members, neighbors or building reception staff.
- Contact the local carrier.
- Email us at support@velorabag.site.
We will help review the available shipping information and determine an appropriate next step.
10. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot find it, please check:
- Around the delivery location
- With household members
- With neighbors
- With reception or building management
- With the local delivery carrier
Please contact us promptly if the package remains missing. We will assist with the carrier investigation where possible.
A delivered tracking status does not automatically guarantee a refund. Each case will be reviewed individually based on tracking information and available evidence.
11. Lost or Damaged Packages
If a package appears lost or arrives visibly damaged, contact us at support@velorabag.site.
For damaged deliveries, provide photographs of:
- The outer packaging
- The shipping label
- The damaged product
- Any affected internal packaging
Please retain all packaging until your claim has been reviewed.
12. Refused or Unclaimed Packages
A package may be returned when:
- Delivery is refused
- Customs charges are not paid
- The address is incorrect
- The package is not collected
- The carrier cannot reach the recipient
If a package is returned, we will contact the customer after it is received. Reshipping may require address confirmation and may be subject to additional costs where permitted by law.
13. Contact Us
For shipping assistance:
Email: support@velorabag.site
Phone: (800) 983-8472
Website: velorabag.site
Mailing address:
VeloraBag
1342 Rue Courteline
Québec, QC G3K 0J9
Canada