Contact Information Policy

Last updated: July 10, 2026

VeloraBag is committed to providing clear and accessible customer support. This Contact Information Policy explains how customers may contact us and what information should be included in a support request.

Business Information

Store name: VeloraBag
Website: velorabag.site
Email: support@velorabag.site
Telephone: (800) 983-8472

Business address:
1342 Rue Courteline
Québec, QC G3K 0J9
Canada

Year established: 2022

Customer Support Hours

Our standard customer support hours are:

Monday to Friday: 9:00 a.m.–5:00 p.m. Eastern Time
Saturday, Sunday and public holidays: Closed

We aim to answer email inquiries within 1–2 business days. During holidays, promotions or periods of high demand, responses may take longer.

Order-Related Requests

When contacting us about an order, please include:

• Your full name
• Your order number
• The email address used during checkout
• The product involved
• A detailed explanation of the issue
• Relevant photographs or videos

For privacy and security, we may ask you to confirm information associated with the order before discussing account or transaction details.

Product Questions

Customers may contact us before purchasing for help with:

• Product measurements
• Product features
• Color or design information
• Availability
• Care guidance
• Shipping destinations
• Return eligibility

We will make reasonable efforts to provide accurate product assistance. However, minor differences in color and dimensions may occur.

Returns

Do not send a return directly to our business address unless our customer support team has specifically instructed you to do so.

Approved returns may be directed to a designated return facility. The correct return address and instructions will be provided after your request is reviewed.

Unauthorized returns may be refused or delayed.

Security Notice

VeloraBag will never request your complete payment card number, card security code or online banking password through email.

If you receive a suspicious message claiming to represent VeloraBag, do not provide sensitive information. Forward the message to support@velorabag.site for review.

Formal Notices

Legal or formal correspondence may be sent to:

VeloraBag
1342 Rue Courteline
Québec, QC G3K 0J9
Canada

Email: support@velorabag.site

Electronic messages are not considered received until they enter our system in a readable form.