Contact Us

We’re Here to Help

Thank you for visiting VeloraBag. Our customer support team is available to assist you with product questions, order updates, shipping information, returns, refunds and other store-related inquiries.

Before contacting us about an existing order, please include your full name, order number and the email address used during checkout. Providing this information will help us review your request more efficiently.

Customer Support

Email: support@velorabag.site
Phone: (800) 983-8472
Website: velorabag.site

Mailing Address

VeloraBag
1342 Rue Courteline
Québec, QC G3K 0J9
Canada

Please do not send products to this address without first receiving return authorization and instructions from our customer support team. Unauthorized returns may be delayed, refused or sent back to the customer.

Support Hours

Monday to Friday: 9:00 a.m.–5:00 p.m. Eastern Time
Saturday, Sunday and public holidays: Closed

We aim to respond to email inquiries within 1–2 business days. Response times may be longer during holidays, promotional periods or periods of unusually high demand.

Order Assistance

For assistance with an order, please provide:

  • Your order number
  • Your full name
  • The email address used at checkout
  • A clear explanation of your request
  • Photographs or videos if the product arrived damaged, defective or incorrect

We value every customer and will make reasonable efforts to resolve your concern fairly and promptly.